We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at contact@boutique.velzar.fr with your order number and the reason for the return. We will confirm your request's eligibility before you send anything back.
Return Address:
VELZAR
123 Rue du Colombier
73410 Entrelacs
France
Return Shipping Costs: Return shipping costs are the customer's responsibility, except in cases of defective items, items damaged upon delivery, or an error on our part—in which case, please contact us before returning the item.
Refunds: Once your return is received and inspected, we will notify you by email of its acceptance. If approved, the refund will be automatically applied to your original payment method within 5 to 10 business days.
Non-returnable items: Sale items, gift cards, and personalized items are not eligible for return.